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Delivery

Once the payment is confirmed, the item will be processed and delivered. Generally, the delivery lead-time will be from 1 - 3 working days (*for delivery in Hong Kong). Please note orders on Fri/Sat/Sun/Public holidays will be processed on next working day.

We work closely with Yamato Transport (HK) Ltd and S.F. Express to deliver your orders. 

NO OFFICE PICK UP IS ALLOWED.

  

Delivery Fee

*SPECIAL OFFER NOW : FREE SHIPPING FOR HONG KONG ORDERS

Apparel and Footwear

Order of HK$500 or above will be shipped for free.  For orders less than HK$500, the shipping charge is HK$30 per order. 

Golf

Order of HK$5000 or above will be shipped for free. For order less than HK$5000, the shipping charge is HK$210 per order. 

Health

Order will be shipped for free. 

Hong Kong delivery

Hong Kong orders will be delivered via Yamato Transport (HK) Ltd with free shipping fee. Free shipping policy may not applicable on some specific items, shipping fee will be shown on the page before check out.

If you want a specific date and time for delivery, please leave a note in the order message box. The specified date must be at least 2 working days after the date of order. You can choose from the following 3 delivery time slots: 8AM-12PM , 12PM-6PM or 6PM-9PM.

Please note the delivery service may be restricted or not available to some certain regions of Hong Kong (e.g. Outlying Islands or Restricted Zones), please refer to the service area of Yamato Transport (HK) Ltd.

If you prefer to use S.F. Express to ship with your order, please leave us a note in the order message box, shipping address of the relevant order must be commercial or industrial area, remote area surcharges will be occurred and collected by S.F. Express for all non-commercial or industrial area shipment, this surcharges is not covered in free shipping policy. You may also choose self pick up in S.F. Service Point with no extra charges, simply enter S.F. Service Point's  or E.F. Lockers number and full address in the shipping address, and must be specific as "S.F. SELF-PICK UP", please kindly note Convenience Store pick up service is not available at this moment. When your package is ready for pick up at the specific location, you will receive a SMS message from S.F. Express. Delivery may fail due to E.F Lockers size limitation, or the lockers is full, S.F. Express will contact you directly in this situation.

International Shipping

For all international orders will be delivered via S.F. Express, shipping fee will be shown upon checkout.

Delivery may take 2-10 working days or longer, depends on the customs processing of the delivery region. 

We are now available for the following regions:

Australia、 Brunei、 Belgium、 Brazil、 Bulgaria、 Canada、 China、 Croatia、 Cyprus、 Cambodia、 Czech Republic、 Denmark、 Estonia、 France、 Finland、 Greece、 Hungary、 India、 Indonesia、 Ireland、 Italy、Japan、 Latvia、 Lithuania、 Luxembourg、 Malaysia、 Malta、 Myanmar、 Macau、 Mexico、 Mongolia、 Netherlands、 Portugal、 Poland、 Romania、 S.Korea、 Singapore、 Sweden、 Taiwan、 Thailand、 Germany、 Slovakia、 Slovenia、 Spain、 United  Kingdom、 United  States、 Vietnam.

Due to the shipping policy of S.F. Express, orders exceed 20kg can not be shipped and will be canceled. We will contact you and process the refund in 1-2 working days.

*REMARKS: For the international orders, packages will be sent with original invoice, please kindly note that we do not guarantee for any import tax/ tax issues. All raised tax issues will be borne by the customers. Customers may refused the package if they do not wish to pay for the tax and the package will be returned to us automatically. This may take around 1 month or longer to process. Items may not be returned because of the refused tax issues, depending on the decision of the customs, please understand we will not be responsible for this situation. We will issue a refund for received return items, however, the shipping cost will not be refunded. Tokyo Sports Online reserves all the rights to make decision.